Emma Warren is a lady you’ll hear me talk about a fair amount. She kindly provided a testimonial for my site a little while ago, but she’s best known as ‘Queen Bee’ at Hiho Silver. Well, I say best known, it depends on when you first encountered her! If you’ve been lucky enough to visit the luxury glamping shepherd’s hut Dimpsey, you’ll know her from there, or if you’ve met her British creamware brand Doris & Co you might know her from there… and if you came to the Farm Innovations Show she was a speaker on the Canopy and Stars panel too! She’s a lady of many talents. Here she tells us a bit more…
Tell us about you and your background?
Hi there, I’m Emma and I’m based on a small Blackdown Hills Farm in Somerset with my hubby and two boys. I originally trained as a Management Accountant and worked in manufacturing, ending up as a Finance & Operations Director. I left and started my own business in 2008, helping entrepreneurial businesses to grow. Through that I met some really great companies and now am an owner of Hiho Silver and Doris & Co and run a small glamping business called Dimpsey Glamping.
What made you want to start a business?
I generally worked in small divisions of very large companies – I really enjoyed the energy and vibrancy of them and the fact that I had the opportunity to learn lots about the whole business. However, once I’d had children the long hours I was working made me think it was time for a change. I’d had a hankering to work for myself for a while and decided to it was time to give it a go. I still work really long hours, but I can be flexible and fit other things in as well.
How is your business different?
Oh tough question, because I think we all like to think we’re different from the competition – but I can say hand on heart that customer needs are always at the heart of everything we do.
What makes your products special?
The fact that we are passionate about what we do and I’d hope that shines through whenever someone deals with us – we love our products and we love to share that with people. We work with our customers to see what they are wanting from us – and then we work really hard to deliver that in a consistent and on-brand way.
If you had to sum up your business in five words, what would they be?
Quirky, country, customer-led, trust, quality
Do you have a motto or ethos?
Only work with people you like!
If you could give one piece of advice to an aspiring business owner, what would it be?
Just do it – it’s never as bad as you imagine it to be…
One thing that helps you run your business more effectively
I would be absolutely lost without my iPhone and calendar
Best thing about running a business?
Having an idea and making it happen and then seeing if it goes down well with customers. It’s such a great privilege to be able to have such a close connection between rudder and boat (so to speak)
Worst thing about running a business?
The unpredictability and the need to always be on your toes!
Top business blog you follow
Top business book you’ve read
Purple Cow – Seth Godin – I could have chosen lots of books here but I really think Seth makes a lot of good points in this book.
One thing we might not know about you
I absolutely love singing!
Top business achievement
Hiho – launching the cherry roller and the Country Shows Journal – I love working on that with Rhea
and Nathalie on the CSJ and the whole of the Hiho team have been involved with the cherry roller and its development.
Dimpsey – winning Gold in the Somerset Tourism Awards
Doris – securing the business
Where can people follow you or your business online?
Hiho – http://www.hihosilver.co.uk
Instagram – http://www.instagram.com/hihosilveruk
Twitter – http://www.twitter.com/hihotweet
Doris & Co – http://www.dorisandco.co.uk
Instagram – http://www.instagram.com/dorisandco
Twitter – http://www.twitter.com/dorisandco
Facebook – https://www.facebook.com/Dorisandcolimited/
Dimpsey – http://www.dimpsey.co.uk
Twitter – http://www.twitter.com/dimpseyuk